SystmOne TPP Admin Approval

The first time the conneQt® Toolbar attempts to connect with SystmOne, an approval prompt will appear. To avoid users encountering a message stating that approval is pending with no option to action it, a SystmOne administrator should be the first person to launch the Toolbar after installation.

How it Works

When the conneQt® Toolbar connects to SystmOne for the first time, SystmOne will display an approval prompt. The behaviour of this prompt differs depending on the user's account type:

  • Standard users will see a message stating that approval is required, but will not have the option to approve it themselves.
  • SystmOne administrators will see the same message, but with an "Approve" button.

Once an administrator has approved the Toolbar, all other users will be presented with their own approval prompt on their next attempt, this time with the "Approve" button available. After a user approves, they will not see the prompt again.

Approval Process

  1. Ensure a SystmOne administrator is logged in.
  2. Open a patient record in SystmOne.
  3. Initiate an action that triggers the conneQt® Toolbar (for example, looking up a patient in a connected application).
  4. When the approval prompt appears, click "Approve".
  5. Once approved, instruct each remaining user to repeat steps 2–4 using their own account. Each user must individually approve the Toolbar on their first use.

Device Manager Approval (if required)

If the Device Approval pop-up appears in SystmOne but the option to approve is missing, this is likely because the current user account does not have the necessary permissions to approve devices. To resolve this:

  1. Log back in to SystmOne using an account with administrative permissions.
  2. Navigate to Setup > Mobile Working & Integration > Device Manager.
  3. Check the Waiting for Approval or Blocked folders for a device named conneQt® Toolbar.
  4. Select the device and click "Approve".
  5. Once approved, log back in with the original user account and reattempt the action.

Next Steps

No further steps required. Proceed to the User Guide.